Mouri Tech (P) Ltd
Location
Hyderabad | India
Job description
Job Title : L1 Support Engineer/ IT Help DeskExp : 2 to 5 YearsLocation : HyderabadJob Description :- Provide 24/7 on-call rotational support of critical business applications as scheduled and required - Good Knowledge on ticketing tools like ServiceNow- Service Desk and Remote Desktop support and deliver outstanding support by understanding user's IT and business needs.- Acts as the first point of contact for Users - The SD handles all incoming IT-related incidents and service requests and provide a consolidated SD to support all in-scope End Users and IT products and services.- Maintain First Call Resolution & Response and Resolution SLA- Ability to work independently.- Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problem-solving skills with experience in using diagnostic tools.- Strong Interpersonal skills.- Strong written and communication skills, including the ability to effectively interact with business partners and internal team members.- Flexible working approach due to working hours.- Minimum 1 years of experience international voicecall support- Familiarity with common operating systems (e.g., Windows, MacOS, Linux) and software applications.- Basic understanding of network concepts, such as IP addresses, DHCP, and DNS.- Familiarity with hardware components like CPUs, RAM, and hard drives.- Knowledge of mobile devices, printers, and other common peripherals (ref:hirist.tech)
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