Elevate Holidays (Award-winning specialist UK DMC)
Location
Gurgaon | India
Job description
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Job Responsibilities & Duties: Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolio Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer the organisations customers the best availability and driven pricing) Be knowledgeable on the organisations products so that their benefits and usage can be explained to Partners Find opportunities for partners that will help improve the organisations business by using its internal segmentation to prioritise Help identifying new potential partner leads and pass this leads on for further follow up Responsible for taking Customer Service partner concerns which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer Support the organisation of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their managed portfolio Role Qualifications & Requirements: 4-5 years of experience in a relevant account management/sales/business development function Proficient in spoken and written English Proactive with a sense of responsibility and can work independently Accurate, strong analytical skills and an eye for detail Great teammate, self-motivated, flexible and open to change Hotel School or equivalent experience, or University background preferredJob tags
Salary
