Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met
Managing, researching on auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.
Job Qualifications
Graduate or equivalent experience
Excellent customer service skills and a passion to help others
Ability to be a self-starter and work independently
Excellent time management skills
Claims background experience a plus
Strong geographic knowledge of surrounding area
Auto Technical or claims workflow experience is a plus
Critical thinking with the ability to make decisions with limited supervision
Strong organizational skills
Excellent oral, phone and written communication skills
