XPO
Location
Pune | India
Job description
We are looking for a skilled Supervisors who would be responsible for leading the corrections activities in accounts receivable processes . We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible monitoring the process KPI's and all the activities related to the correcting requests different queues worked under the corrections process. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.
We provide free transport facility
Location : Pune
Timing : 1:00PM – 10:00AM / 4:00PM to 1:00 AM
Weekly day off: Sat, Sun or Sun, Mon (depending on the process requirement)
What you'll do on a typical day:
· Process management: Monitoring the overall function and ensuring all the process KPIs are adhered to.
· Workflow management: Ensuring all the disputes are responded to within 24 hours and the corrections queues are completed within the 24 hours of set SLA.
· Operation Management: Ensure all the documentations are updated regularly and shared with the teams.
· Team Management. Regular performance review with the team members against set goals and providing constructive feedback regularly.
· Stake holder management: Regular connects with onshore partners to review matrix's.
· Process Improvements: Regular process review to identify the process gaps and work proactively on the finding effective controls
· Continuous Learning and Professional Development of the team members: Identifying training needs of the team members and creating training plans to mitigate gaps
· Reporting: Managing the reporting of various analysis required by the various leadership team
What you need to succeed at XPO:
At a minimum, you'll need:
· Ability to work flexible hours depending on the process requirements
· Bachelor's in accounting or Finance or Commerce
· Atleast 8 years of experience in working in disputes or collections team.
· At least 4+ years related experience in team handling role .
· Experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in handling dispute resolutions or collections team will be an added advantage.
· Strong communication skills - both verbal and written.
· Advance Knowledge of MS Office is mandatory
· Should be able to perform duties independently and with no supervision
· Good interpersonal skills: participate in a team environment and build strong working relationships.
· Good with time management, multi-task and prioritize workloads, demonstrated analytical capabilities; effectively identify and resolve problems.
· Ready to work in US Shift & extended hours including weekends as per process requirement
Job tags
Salary
