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Customer Support Representative


CStoreiQ


Location

Secunderabad | India


Job description

Job Title: Customer Support Representative

Location: Hyderabad

Job Type: Full-time

About Us:

CStoreIQ is a dynamic and innovative company dedicated to providing exceptional product to our valued customers. We pride ourselves on delivering top-notch customer support to ensure the satisfaction and loyalty of our clientele.

Job Overview:

As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and courteously. You will play a crucial role in maintaining positive customer relationships and upholding our company's reputation for outstanding service.

Key Responsibilities:

1. Customer Assistance: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

2. Issue Resolution: Identify and resolve customer concerns, complaints, and technical issues efficiently and effectively.

3. Product Knowledge: Develop a comprehensive understanding of our products/services to provide accurate information and support to customers.

4. Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and complaints.

5. Feedback Collection:** Gather customer feedback and insights to help improve our products/services and enhance the overall customer experience.

6. Collaboration:** Liaise with other departments such as Sales, Marketing, and Product Development to address customer needs and contribute to company-wide initiatives.

7. Continuous Improvement:** Stay updated on product updates, industry trends, and customer support best practices to continuously improve performance and service quality.

Qualifications:

- High school diploma or equivalent; additional education or certification in customer service is a plus.

- Proven experience in a customer service or support role, preferably in a similar industry.

- Excellent communication skills, both verbal and written, with a strong command of the English language.

- Empathy, patience, and a customer-centric mindset to effectively address customer needs and concerns.

- Strong problem-solving skills with the ability to think quickly and adapt to changing situations.

- Proficiency in using customer support software and tools (e.g., CRM systems, helpdesk software).

- Ability to work independently and collaboratively in a fast-paced environment.

- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.


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