CStoreiQ
Location
Secunderabad | India
Job description
Job Title: Customer Support Representative
Location: Hyderabad
Job Type: Full-time
About Us:
CStoreIQ is a dynamic and innovative company dedicated to providing exceptional product to our valued customers. We pride ourselves on delivering top-notch customer support to ensure the satisfaction and loyalty of our clientele.
Job Overview:
As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries promptly and courteously. You will play a crucial role in maintaining positive customer relationships and upholding our company's reputation for outstanding service.
Key Responsibilities:
1. Customer Assistance: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Issue Resolution: Identify and resolve customer concerns, complaints, and technical issues efficiently and effectively.
3. Product Knowledge: Develop a comprehensive understanding of our products/services to provide accurate information and support to customers.
4. Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and complaints.
5. Feedback Collection:** Gather customer feedback and insights to help improve our products/services and enhance the overall customer experience.
6. Collaboration:** Liaise with other departments such as Sales, Marketing, and Product Development to address customer needs and contribute to company-wide initiatives.
7. Continuous Improvement:** Stay updated on product updates, industry trends, and customer support best practices to continuously improve performance and service quality.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service or support role, preferably in a similar industry.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Empathy, patience, and a customer-centric mindset to effectively address customer needs and concerns.
- Strong problem-solving skills with the ability to think quickly and adapt to changing situations.
- Proficiency in using customer support software and tools (e.g., CRM systems, helpdesk software).
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
Job tags
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