Configuration Support Lead

Ivalua

Location

Pune | India

Job description

Team management (Individual coaching, functional support, new comers onboarding, quarterly & annual evaluations)
Supervision of HelpDesk activity (Quality and processing time of requests, backlogs)
Contribution to improve the documentation, processes and tool for improving productivity and client satisfaction
You process requests from our customer s platform administrators or their partners who wish to adapt and configure their solution from the user interface, using all configuration tools available in the platform
You work with international customers mostly from the APAC zone in English.
You are required to discuss with the customer, their needs and the possibilities of implementation and will be responsible for the functional solutions provided.
You may also be required to assist administrators with setting up SQL queries as part of their reporting.
You will benefit from training on our IVALUA Buyer solution leading to Ivalua certification.
You will be trained on our clients applications to become a functional expert.
Help configure workflows, alerts, reports and more

Skills You Need to Succeed:

5+ years experience in web-based software development and software configuration
Solid SQL experience is required
Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus
Self-driven, results oriented, autonomous, with strong communication and learning skills
Fluent English spoken and written.
English is required as we serve customers throughout APAC location and a significant majority of business is conducted in English
Some travel may be necessary (occasional)
Experience in software development, primarily in C# .NET is a big plus

Preferred Education:

Bachelor s degree Computer science, or a closely related field or foreign equivalent

Job tags

Salary