Location
Pune | India
Job description
Assist customers in configuring and maintaining the Hitachi SSPR suite
Provide technical support to our customers' application administrators online and over the phone
Prioritize issue handling in a high-volume, time-sensitive environment
Analyze software related issues and propose solutions.
Verify solutions prior to submitting them.
Resolve customer reported incidents and questions in a timely manner.
Investigate and document the root cause of issues..
Manage issue lifecycle in our ticketing system.
Document software support activities thoroughly, accurately, and in a timely manner.
Independently researching, creating and maintaining documentation.
Professionally communicate technical issues with customers and colleagues.
Engage in customer relationship management.
Assist with configuring, and troubleshooting systems including:
Windows servers
Active Directory or LDAP
MSSQL, Oracle or MySQL and MSSQL (including writing SQL queries)
IIS or Apache (including writing in HTML/JavaScript/CSS)
Virtual Machines
Unix/Linux systems
Networks (IP routing, firewalls)
Enterprise applications and web services
Read and edit short programs and scripts.
Identity and Access Management
Job tags
Salary
