Location
Jaipur | India
Job description
Overview
As a Customer Care Executive, you will play a critical role in ensuring customer satisfaction and maintaining positive relationships with clients. You will be the first point of contact for customers, addressing their inquiries and concerns while providing exceptional service that aligns with the company's values.
Key Responsibilities - Responding to customer inquiries via phone, email, and chat
- Resolving customer complaints and issues in a timely and professional manner
- Providing product and service information to customers
- Processing orders, forms, applications, and requests
- Escalating complex issues to the appropriate department or supervisor
- Following up with customers to ensure their issues are resolved
- Maintaining a high level of product and service knowledge
- Documenting customer interactions and transactions
- Meeting and exceeding customer satisfaction goals
- Collaborating with team members to improve customer experience
- Adhering to company policies and procedures
- Handling customer feedback and improving processes based on insights
- Assisting in training new customer care representatives
- Contributing to a positive team environment
Required Qualifications - High school diploma or equivalent; associate's or bachelor's degree preferred
- Proven experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach
- Empathy and the ability to understand customers' needs
- Ability to multitask and prioritize in a fast-paced environment
- Patience and the ability to remain calm under pressure
- Knowledge of customer relationship management (CRM) systems
- Flexibility and adaptability to handle various customer scenarios
- Team player with a collaborative mindset
- Proficiency in MS Office and related software
- Ability to adhere to schedules and deadlines
- Understanding of customer satisfaction metrics and KPIs
- Willingness to work flexible hours, including weekends and holidays
- Commitment to continuous improvement and learning
Skills: communication,empathy,multitasking,customer service,adaptability,teamwork
Job tags
Salary
