Sixer - Powered by Dream Sports
Location
Mumbai | India
Job description
Sixer - Sports Operations & Customer Support Analyst Location: Mumbai
About Sixer Sixer is a Dream Sports company that provides customers with the opportunity to buy and sell fantasy stocks in cricket players, where the better the player plays on the pitch, the price goes up and vice versa. We have disrupted the traditional fantasy sports industry by introducing financial market concepts and techniques into the game, creating a new type of entertainment experience that appeals to both sports and finance enthusiasts. Sixer is transforming the fantasy sports landscape by merging the mechanics and excitement of trading with the engagement of sports. Join Sixer today and experience the thrill of a fantasy sports market like never before! For more information: What are we looking for? We are looking for a qualified Sports Operations and Customer Support Analyst to join our Operations team! If you are a self-driven and ambitious tech-savvy professional we would love to meet you! We are expecting you to be experienced in customer support, sports and mainly cricket. We expect you to manage the user journey, from announcing the match schedule to the results of the contest. If you want to ‘Make Sports Better’ and delight our growing base of users, this is the team for you. Experience: 1-2+ years Key Responsibilities: Monitoring and tracking cricket leagues worldwide to ensure the smooth operation of the app. Staying abreast and consistently building on cricket & technical product knowledge. Oversee customer support operations to address user inquiries, feedback, and issues promptly. Collaborate with the customer support team to enhance user engagement and satisfaction. Work closely with the development, marketing, and product teams to ensure seamless communication and collaboration. Provide operational insights to improve the overall functionality and user experience of the app. Resolve customer issues via a combination of community outreach and/or tickets along with chat and emails Stay updated on product knowledge, new features, and updates to effectively address user inquiries. Handle incoming calls from users regarding queries, concerns, and feedback related to the application. Document and log all customer interactions through outreach, calls and email support. Qualifications: Knowledge of key statistics (players/tournaments) in cricket Minimum 1+ years in a customer-facing position such as in technical help desk, or gaming/app support. Flexibility in working across shifts (sometimes weekends too) Excellent English written skills, verbal communication and interpersonal skills. Ability to analyze data and ask customers clarifying questions to understand the issues reported fully Decent knowledge of MS Excel functions & features Excellent written and verbal communication; both in English and Hindi. Working at Sixer: At Sixer, you can be a part of shaping the future of finance and gaming, which is a pioneering feat in the industry. You will encounter fast-paced, challenging and exceptional problems that require your expertise. Our organization follows a flat structure with an international work environment that fosters a collaborative spirit. Working with us presents excellent opportunities for career growth in a rapidly expanding company, and we offer competitive compensation packages. We also provide flexible working hours to ensure a work-life balance. -------------------------------------------------------------------------------------Job tags
Salary
