Movate
Location
Chennai | India
Job description
Hi Warm greetings from Movate ( CSS Corp), Chennai !!! We refer to your job application against our open positions. If you are interested to take up a career move with CSS Corp, please reply with your updated resume. Attaching the Job Description for your reference.
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customercentric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : Network Engineer (L1 Engineer) Project : Palo Alto Experience : 2 – 5 years Job Location : Chennai - Perungalathur Job Responsibilities: • Handles first level calls/cases from Enterprise customers. • Case ownership, documentation and management • Customer Management, Setting right expectation, Situation handling. • Driving case progression as per the SLA • Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates • Backlog Management and meet the expectation set with customers. • Work on pending cases(backlogs) and drive towards closure • Periodic follow up as per SLA defined by the client. • Process, Queue Adherence and SLA awareness • Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.) • Knowledge Base Article Creation when there is an opportunity for it. • To contribute knowledge base and the knowledge sharing forum • Improving customer experience and Building relationship • Completing PCNSE certification within 120 days of go-live Technical skills: • 2+ years of experience in data networking, routing & switching & network security. • Network security experience is must. • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP). Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w. • Experience in IPSEC VPN/SSL-VPN/NAT/GRE/ • Experience on routing protocols – RIP V1/V2, OSPF, and BGP • Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage. • Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage. • Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark. • CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage. • Knowledge of Server Load Balancing (SLB), VRRP and IGMPJob tags
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