Sr. Executive - Customer Relationship (RI) | Bangalore (Bommanahalli)
Location
Karnataka | India
Job description
About Rentokil Initial Hygiene
Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution
providr globally. Together with 100 years of experience with tailored solutions to meet customised
business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers
the widest range of washroom hygiene services including the provision and maintenance of
products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,
floor protection mats.
For more details:
The primary KPI's of this resource will be.
- Handle a set of approximately top 40-60 accounts of the branch & the KPIs broadly will be.
- Conduct regular structured monthly meetings quarterly QBR with the customer.
- Document each & every meeting, send them MOM with action items & closure timeline fixing responsibilities.
- Chase internal RI teams to close all open issues notified by customers within the agreed timeline & take closure sign-off from customers.
- Remain vigilant of any competition movement happening in the account & raise the red flag on time for the branch to handle any probable churn.
- Promote RI products & services in the account & upon any lead generation, the lead to be routed to the account manager.
- Resource to carry a lead generation target & will be incentivised accordingly.
- Own key Customer Success metrics, including customer health, renewals, upsell as well as churn across your set of accounts & derive concrete measures to drive business results & elevate our customer experience.
- Own escalation management as well as the overall support & services relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.
- Form strategic relationships with key stakeholders to understand our customer's business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grow's with them.
Requirements
Graduate or Post Graduate in Business Management or equivalent as a Customer Success Professional.
Minimum 2 years of customer-facing experience, interfacing with executives & a wide range of customer stakeholders, ideally in administration, facilities management.
Traveling Extensively and min 4 Client visit in Day.
Good English Communication Skill
Preferred Sales and Facility Management Personnel.
Benefits
5 Days Working
Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly Incentives
Petro card + Vehicle maintenance
Job tags
Salary
