Location
Ahmedabad | India
Job description
Overview
As an Accounts Receivable (AR) Caller in RCM, you will be a crucial part of our accounting team responsible for managing the accounts receivable process. Your role will involve ensuring the timely collection of outstanding payments from clients, maintaining accurate financial records, and resolving any billing discrepancies. Your attention to detail and strong communication skills will be essential in fostering positive relationships with clients and facilitating the collection of payments.
Key Responsibilities - Initiate collections on overdue accounts through appropriate channels
- Review and verify invoicing discrepancies and resolve clients' billing issues
- Provide customer service regarding collection issues, process customer refunds, and review account adjustments
- Maintain accounts receivable customer files and records
- Communicate with customers via phone, email, or mail to facilitate payment resolution
- Monitor and maintain the accounts receivable aging and ensure adherence to collection targets
- Prepare statements, reports, and other documentation for collection activities
- Recommend accounts for bad debt write-off or submit to outside collection agencies
- Assist in general accounting duties and month-end closing processes
- Collaborate with internal teams to resolve customer issues and inquiries
- Ensure compliance with company policies and procedures
- Participate in team meetings and provide suggestions for process improvements
- Research and resolve payment discrepancies
- Update financial records with recent client information and interactions
- Assist in the reconciliation of accounts and the generation of financial reports
Required Qualifications - Bachelor's degree in Accounting, Finance, or related field
- Proven experience as an AR Caller or in a similar role
- Strong understanding of accounting principles and collection practices
- Proficiency in MS Office, particularly in Excel and accounting software
- Excellent communication and negotiation skills
- Ability to prioritize and manage multiple responsibilities
- Detail-oriented with a high level of accuracy in data entry and analysis
- Customer service-oriented with a professional and approachable demeanor
- Knowledge of relevant legal requirements and best practices in accounts receivable
- Ability to work effectively both independently and as part of a team
- Strong problem-solving and decision-making abilities
- Experience in handling confidential financial information
Skills: accounts receivable,customer service,communication
Job tags
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