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Location

Pune | India

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Job description

Information Security Analyst (IAM and SailPoint) - Pune, India

Are you looking for a role that takes your Information Security skills to a whole new level Are you ready to unleash your potential in a global business that is committed to moving money for better Join Western Union as an Information Security Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful.

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Western Union powers your pursuit.

The IAM (Identity Access Management) Support Analyst is responsible for providing primary L1/L2 support for Western Union's centralized access management platform.

Role Responsibilities

• The IAM Support Analyst will be working on tickets assigned to their queue, internal customer support, troubleshooting, and remediation of day-to-day issues.
• The IAM Support Analyst has a good understanding of the Service Management Lifecycle and can perform activities related with incident and problem management, as well as being able to monitor and maintain scheduled tasks, process access requests, perform proactive health/integrity checks and ensure the adequate performance of the system.
• The IAM Support Analyst is a primary point of contact for internal clients, partners and administrators, with a focus on providing quality customer service in every interaction.

Role Requirements

• 4+ years of professional experience working in L1 or L2 support roles associated with technology.
• 2+ years of experience while working with SailPoint IIQ or ITSP environment or IAM.
• Excellent verbal and written communication skills.
• Understanding of the Service Management Lifecycle, especially Incident and Problem Management.
• Knowledge of the different uses of scheduled tasks, batch jobs and scripts.
• Experience with Proactive monitoring.
• Experience in creating and maintaining end user documentation.
• Experience with MS Office Products and Service Now.

Preferred Abilities

• SME or Mentor role within a support organization.
• Power BI or Tableau experience.
• PowerShell experience.
• Experience using Jira or similar tools.
• ITIL Service Management Certification.
• Experience with identity lifecycle management.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AC3 #LI-Hybrid

Estimated Job Posting End Date:

03-13-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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Job tags

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Salary