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Location

Mumbai | India

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Job description

Job Description
Job Title: Customer Support Representative – Tele-Calling.
Location: Mumbai (Thane) – Wagle Estate (WFO)
Job Description: As a Customer Support Representative for Tele Calling.
You will be at the forefront of ensuring our customers receive top-notch assistance and guidance in utilizing our platform.
You will play a crucial role in resolving inquiries, technical issues, and providing support via various channels including phone, email,
and chat.

Your responsibilities will include:
1. Provide exceptional customer support to users of the Tele Calling Versant 4+/5 platform. 2. Assist customers with inquiries related
to account setup, billing, technical issues, and general product information.
3. Troubleshoot and resolve customer issues promptly and effectively, ensuring a positive customer experience.
4. Collaborate with internal teams to escalate and resolve complex technical issues.
5. Document customer interactions, issues, and resolutions accurately in our CRM system.
6. Proactively identify and communicate recurring issues or trends to the appropriate teams for resolution.
7. Continuously update knowledge of the Tele Calling Versant 4+/5 platform and its features to provide accurate and up-to-date
support.
Qualifications:
1. Bachelor's degree or equivalent practical experience.
2. Excellent English communication with 0 grammatical errors 3.
0-3 months previous experience in customer support or a related field preferred.
4. Excellent communication skills, both verbal and written.
5. Strong problem-solving abilities and attention to detail.
6. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
7. Familiarity with telecommunications or VoIP technologies is a plus.
Benefits:
• Good Salary Plus incentives
.• Paid time off and holidays.
• Opportunities for career growth and development

• Shift Timing – 10:00 AM to 7:00 PM
• Working days – Rotational Shifts (Weekly
Qualifications:
Any grad or undergraduate can apply.
Additional information
• Good Communication and Interpersonal skills

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Job tags

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Salary