Responding promptly to customer queries in a timely and accurate manner via email and/or live chat
Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution
Explain and guide customers through product features and functionalities
Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly
Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Always maintain a positive, empathetic, and professional attitude towards customers and provide high level of experience
Stay focused on the quality by ensuring consistency and adherence to high standards
Maintain our reputation as a company that offers excellent customer service on every interaction with the customer
Requirements Skills Required
Proficient with English and have good written & verbal communication skills
Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC
Good technical skills on PC and networking in general
Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc
Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage
Must possess logical, reasoning, and problem-solving skills
Flexibility & availability for rotational shifts and week offs to cover hours of operations
Benefits What we offer
Competitive compensation packages
A vibrant and inclusive work environment
Opportunity to work on exciting and innovative game projects
Dynamic and entrepreneurial culture
Who We Are We're a global team of passionate, hard-working, ambitious gamers, whose goal is to make every gamer's experience as perfect as possible. We're dedicated to helping your players because they're part of our community too. We've been working hard for players, clients, and the games industry for nearly three decades, providing industry-leading services to every part of the globe. We believe great work gets done by teams who love what they do. Therefore, we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion. Website Links: 1518 Studios - Home PTW | Leading QA, Localization & Player Support Company
