CUSTOMER SERVICE OFFICER

Location

Gurgaon | India

Job description

It's an exciting time to be in APZ - McCormick's growth region. Our business here is transforming in remarkable ways. From the rice and spice fields of India and South East Asia to Australia's herb farms, our mosaic of rich distinct cultures inspires the boldest of flavours. Our headquarters and TIC in Singapore, along with our new and transformed facilities in Thailand, India and Australia are powering our regional growth ambitions. Here you'll find a culture that celebrates the best of both; the energy of and pulse of a startup and the solid legacy of our McCormick brand. We're a region on the rise - bold, committed and hungry - so only changemakers need apply!

Position Overview

This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

Key Role & Responsibility

• Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing. Prepares, collects and archives shipping/export documentation.
• Key reports and administration requests are accurate and supplied to external customers and internal stakeholders in a timely manner. Customer Complaints database is efficiently actioned and follow through with QA takes place to ensure response is completed as quickly. 
• Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and Line Mgr on order status, issues or outlook.
• Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other request.
• Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer, CCI initiatives and maintain forecast accuracy of the customer.
• Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.

Experience & Education

Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business or related field. Fluent English, additional language/s depending on the portfolio.

2-3 years’ experience preferred in Customer Service, Distribution, Logistics or Supply Chain. Knowledge of the customers and markets in which McCormick operates. Knowledge of manufacturing processes, inventory management, warehouse and distribution.

Other Skills & Competencies

Good interpersonal and relationship management skills. Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way. Analytical skills, intermediate Microsoft Office (Excel, Word), independence in addressing and solving issues with internal and external customers, experience with ERP systems.
Achieving results, ability to manage multiple process steps and adapt to changing priorities. 
Ability to identify and drive improvement opportunities for work processes (process improvement mindset) 

 

Our ambitions are bold. If you are a change-maker with a passion for flavour and an appetite for a good challenge, come have a seat at our table. Your application will be treated in strict confidence.

We are proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job tags

Salary