Location
Secunderabad | India
Job description
Job Details
Key Accountabilities - Resolve Tier 1 (simple queries) and Tier 2 (complex queries) queries and transactions related to core HR processes
- Demonstrate high proficiency in HR processes, policies and standard operating procedures.
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
- Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
- Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
- Provide technical query resolution for ESS / MSS requests
- Escalate complex queries to appropriate owner (inside or outside of HR)
- Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
Sounds like you to apply you need to have: Skills & Competencies Technical
- Demonstrated understanding of core HR management practices, processes, procedures and policies
Interpersonal
- Excellent written and verbal communication skills
- Strong teamwork interaction and orientation
- Superior customer service skills through using efficient processes
- Results focused with the ability to manage competing priorities and multiple stakeholders
- Good relationship management capabilities
- Proactive in achieving results and seeking improvements
- Attention to detail and an ability to work towards tight deadlines
What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Job tags
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