Director, Professional Services India
Location
Secunderabad | India
Job description
Job Overview
The Director, Professional Services India is responsible for overall India strategy, delivery, and performance of a team of consultants working on the delivery of the iCIMS platform. We are looking for a seasoned people leader with prior experience leading global professional services teams and delivering positive customer experiences and value.
About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities - Own the India team strategy in partnership with the SVP of Professional Services
- Oversee multiple PS delivery teams responsible for the implementation of iCIMS products
- Work in partnership with global delivery team leaders to streamline the delivery process for a global workforce
- Work closely with third-party vendors to manage subcontracted teams along with FTEs
- Responsible for PS department P&L and driving a financially healthy business, through direct and subcontracted teams
- Responsible for establishing a metrics driven culture in the team to drive high utilization
- Oversee projects throughout the delivery life cycle to ensure successful completion and handoff
- Ensure best practices are always adhered to in the implementation of projects
- Always seek continuous improvement of delivery processes and collaborate with cross-functional stakeholders to drive improvements
- Foster professional growth, development and engagement of direct and subcontractor teams
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities for any full-time employees
- Create efficient onboarding process for new team members to minimize learning curve
- Conduct interviews to screen for the appropriate skillsets and competencies for roles
- Conduct quarterly business reviews with iCIMS and partner leadership team
- Act as an escalation point for any concerns related to the quality of delivery
- This full-time position will require working hours closely aligned with the Eastern Time zone.
Qualifications - 7+ years of experience managing a global Services team through Metrics and SLAs
- Proven expertise with SaaS solutions and Cloud technologies
- Ability to manage multiple clients and projects/tasks simultaneously.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management.
- Excellent verbal and written communication skills in English
- Excellent planning and organizational skills
- Excellent presentation skills and ability to motivate teams
- Knowledge of HR / Recruitment Software domain is a plus
- Strategic analysis/creative problem solving, business judgment and financial acumen
- Ability to organize and manage multiple, and at times competing priorities
- Strong customer orientation focus and success in creating a superior Customer Experience
EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [HIDDEN TEXT].
Compensation And Benefits Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
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