Location
Bangalore | India
Job description
Your Job
- Use and improve knowledge articles to challenge current process and streamline the current state
- Identify opportunities to experiment and innovate to create additional value for our consumers
- Secure employee's information ensuring it is safe and remains confidential
- Process HR and payroll transactions accurately and in compliance with local laws
- Understand overall Vision of how this team creates value for the enterprise, both now and in the future, as the team grows and develops additional HR capabilities.
- Comfortable delivering against quantitative and qualitative performance metrics
- Proven ability to work professionally and proactively with a remote stakeholder base
- Comfortable supporting different time zones/shifts and skeletal staffing during public holidays
Our Team Koch Industries rolled out an enterprise-wide Human Capital Management (HCM) platform, globally, in 2019. This role will initially be responsible to support Payroll Processing and transactions; trouble shoot any issues that arise, build out self-service knowledge articles, and prepare to take on additional Payroll transactions as the global HR operating model evolves. As additional HR work moves from the businesses to the HR Solutions Centers, this role will continue to evolve and grow in responsibility and scope
What Will You Do - Understand and apply on our culture of Market Based Management®
- Support team on providing an exceptional consumer experience for all employees
- Quick in learning technology and be able to provide Payroll processing and transactional support to all employees, managers, and the HR community (our consumers).
- Ensure team provides exceptional consumer experience while resolving customer questions and troubleshooting technical errors (for example, a mass upload error'ed- why A payroll rejects- why)
- Collaborate with other KBS HR Solution Center supervisors to share best practices, innovation opportunities and overall process and tool improvements
- Ensure SLA (service level agreement) targets and Quality are maintained
- Ability to proactively identify, challenge, and resolve large variances
- Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles
- Responsible for incoming cases through HR Case & Knowledge Management tools
- Develop a good working relationship with the HR/HRIS community through effective communication
- Reach out to relevant stakeholders to ensure timely resolution of transactions and manage expectations
- Maintain Payroll database, and support audit to ensure data completeness, accuracy, and compliance with relevant procedures
Who You Are (Basic Qualifications)- The ability to fluently speak, read and write in English
- Bachelor's degree or equivalent
- A minimum of three (3) years of strong experience in processing US payroll process and transactions (Garnishments; Time file upload, Offcycle payroll, Stop and reissue)
- Should have a good understanding of basic data fields in Payroll HR Information System and workflows
- Experience using MS Office (Outlook, Word, Excel)
- Experience communicating with all levels of an organization
- Experience researching, troubleshooting and resolving consumer inquiries
- Experience collaborating and working on a team with a high level of accountability for self and others
- Experience working with any HCM and payroll platforms (Infor, SAP, ADP, GreyTHR etc.) and Case Management System (ServiceNow, etc.)
What Will Put You Ahead - Solid understanding of how data flows between systems and a desire to root cause when something goes wrong
- Strong attention to detail, critical thinking skills and the ability to make connections (for example, if X then a downstream impact could be Y. Don't just 'check the box' of a process.)
- Ability to handle high volume of transactions/work and handle and prioritize competing demands
- Curiosity, willingness to challenge (for example, if request is submitted with a certain wage type that doesn't seem consistent with the request- challenge).
Who We Are As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
KOCH is an Equal Opportunity Employer
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