Location
Mumbai | India
Job description
Overview:
The role of a Customer Service Representative is vital to our organization as they are the primary point of contact for our customers. They play a key role in ensuring customer satisfaction and loyalty by providing excellent service and resolving any issues or queries in a timely manner.
Key Responsibilities:
- Handle incoming customer inquiries via phone email or chat
- Assist customers with product information technical support and issue resolution
- Process orders returns and exchanges
- Provide guidance and recommendations to customers
- Escalate complex issues to the appropriate department
- Document customer interactions and transactions
- Follow up with customers to ensure their satisfaction
- Coordinate with other teams to resolve customer issues
- Stay updated on product knowledge and company policies
- Meet individual and team performance targets
- Contribute to process improvement initiatives
- Manage customer complaints professionally and effectively
- Handle irate or difficult customers with empathy and professionalism
- Collaborate with colleagues to maintain a positive and supportive work environment
- Adhere to companys customer service policies and procedures
Required Qualifications:
- High school diploma or equivalent
- Prior experience in customer service or related field
- Excellent communication skills both verbal and written
- Strong problemsolving abilities
- Empathetic and patient demeanor
- Ability to manage time effectively and prioritize tasks
- Customerfocused with a passion for helping others
- Ability to work well in a team environment
- Adaptability and flexibility in a fastpaced work setting
- Proven conflict resolution skills
- Proficient in using customer service software and CRM systems
- Knowledge of product/service offerings and company policies
- Ability to maintain a positive attitude under pressure
- Willingness to work flexible hours including weekends and holidays
communication,empathy,time management,teamwork,adaptability,conflict resolution
Job tags
Salary
