Location
Indore | India
Job description
Overview:
We are seeking a highly motivated and enthusiastic Client Success Manager to become an integral part of our vibrant team. As a Client Success Manager, you will play a crucial part in ensuring the satisfaction and success of our clients through the DigiValet solution. You'll serve as a crucial link between our esteemed clients – spanning hotels, hospitals, residences, and community living spaces worldwide – and our diverse teams, including software development and sales. Armed with an in-depth comprehension of software applications, excellent communication prowess, and strong interpersonal talents, you will be instrumental in fostering enduring client relationships and facilitating seamless collaboration for mutual
success.
Responsibilities:
- Build and nurture strong relationships with our prestigious clients, serving as their primary point of contact for all inquiries and support needs.
- Gain a comprehensive understanding of each client's operational workflows and requirements, and leverage the DigiValet Platform and technology to address their needs effectively.
- Conduct training sessions and demonstrations for clients to ensure a thorough understanding of the functionality and capabilities of our software.
- Collaborate closely with our software development team to ensure a comprehensive understanding of client requirements and provide feedback for feature enhancements.
- Proactively engage with clients through periodic calls to gather feedback, understand their evolving needs, and identify opportunities for improvement.
- Escalate any customer concerns or issues regarding their experience or requirements to the management team for prompt resolution.
- Manage periodic account reviews with the Client Success team, addressing service issues, discussing feature enhancements, and developing actionable plans to meet client objectives while maintaining internally agreed SLA figures.
- Adhere to, and contribute to the development of, support processes, procedures, and standards to ensure consistent and high-quality service delivery.
- Ensure a smooth transition and positive user experience for clients during implementation and ongoing usage of our solution.
- Conduct periodic testing and reviews of the solution at client sites, running QA checks and resolving any functionality gaps as required.
Qualifications:
- Bachelor's degree into hospitality or equivalent experience.
- Minimum of 5 years of relevant experience in customer success, account management, or a related field.
- Prior experience in hotel front office or F&B departments would be highly advantageous.
- Proficiency with technology tools and awareness of industry trends.
- Strong interpersonal skills with the ability to build and maintain positive relationships with clients, colleagues, and cross-functional teams.
- Exceptional verbal and written communication skills.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Professional, self-motivated individual with a proactive attitude and high work ethic.
- Willingness to travel internationally is required.
Job tags
Salary
