Taj Luxary Hotels
Location
Gurgaon | India
Job description
. Plan, Forecast and Budget the revenues and cost for the Food & Beverage department.
. Develop and implement strategies to achieve a larger market share and attract new segments, for the various outlets.
. Create a work environment that is high in employee morale and provides constant learning &development and use the feedback from ESS to draw an action plan.
. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
. Recruitment and Performance Appraisal/ Management of the staff in the department.
. Develop & Implement the annual plan using the TBEM framework, linking the departments objectives to the units overall strategy.
. Work with the Executive chef in the area of cuisine, menu planning & design.
. Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service to all guests.
. Retain guests and enhance guest loyalty through introduction of various schemes, food festivals or other retention programs.
. Review the monthly profit and loss statement for various outlets and derive inferences and develop action plans on the same.
. Ensure that all the operational standards set for all the equipments & processes are followed.
. Work in association with cost controllers in various areas of F&B costs.
. Prepare the promotion and marketing/PR plans for various outlets.
. Develop departmental trainers in association with the training department & oversee all the training activities within the department.
. Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
. Stay informed about local, national and international best practices/trends in food service,interior design, technology and entertainment in F&B.
. Ensure that the department procures the best quality raw material and cost effective equipment.
. Identify key communities, plan various initiatives and co-ordinate the support activities.
. Thorough knowledge of different cuisines, service styles, standards and restaurant concepts.
. Basics of Accounting and Financial Management & Working knowledge of MS Office, Micros and Opera (or any other property/ point of sale systems)
. Costing and pricing techniques & Menu Planning & Designing
Job tags
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