Location
Seoni | India
Job description
Our innovative and growing company is searching for experienced candidates for the position of Relationship Manager and Phone Banking Officer . We appreciate you taking the time to review the list of qualifications and to apply for the position.If you don't fill all of the qualifications, you may still be considered depending on your level of experience.you don't fill all of the qualifications, you may still be considered depending on your level of experience.
Relationship Manager
We are looking for an outgoing relationship manager to foster strong relationships with our clients. The relationship manager's responsibilities also include seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction. To be successful as a relationship manager you should be able to build positive, long-term relationships and support clients in the decision-making process by identifying solutions that most closely meet their needs. Relationship Manager Responsibilities: ï'· Phone Banking Officerï€
Business Group: Phone Banking, Retail Banking Group (RBG)
Grade: Officer/ Senior Officer
Background: Bank Phone Banking offers a number of facilities, which enable the corporate
customers to do several of their banking activities from the comfort of their premises. The
Phone Banking Officer is responsible for providing good service to customers pertaining to any
of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the
phone on a day to day basis thereby providing efficient customer service. This position also
requires crossing sell banking products to our existing customers over the phone.
Roles & Responsibilities:
ï'· Handling and resolving customer complaints/ queries over phone
ï'· Providing customers with relevant product and service information
ï'· Cross selling various banking products to customers over phone
Key skills:
• Fluency in spoken English & Hindi language
• Open to work in rotational shifts
Competencies:
• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes
initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact,
consistently seeks to understand customer needs, is accessible and responsive)
If you need any information kindly call to the HR RACHITA SHARMA:-9718266467
Job tags
Salary