Okta
Location
Bangalore | India
Job description
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.Come join our growing team to deliver amazing technology support experiences that fuel the vision of Dynamic Work for our employees. Technology experience is the guiding force of our work and our Business Technology Support and Services Lead will help ensure we are providing world class technology support for our employees and our spaces.
In this role, you will be responsible for leading a brand new Business Technology Support Team that focuses on the delivery of speedy issue resolution for Okta’s employees, both remote and onsite, with a high focus on quality and engagement. You have experience leading teams to provide best in class remote support regardless of the timezone. You are a subject matter leader that drives issue resolution, and has a strong customer first mindset. You have the proven ability to support operational processes and standards and ensure your team is consistently meeting expectations outlined within standard operating procedures. You will collaborate with key team members to lead quick and scalable solutions. You will ensure the team you lead provides high quality service, consistent messaging, and dynamic support. You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology teams that makes it easier for everyone to get their best work done. You are a proven people lead that has experience coaching and driving your team to success. Our team is helping to transform the future of work, which isn’t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.
Okta provides a world class technology experience by offering the best support and service. This Business Technology Support and Services Lead will provide frictionless support, share best practices, and be a trusted advocate for our employees. A successful Business Technology Support and Services Lead must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Zoom, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks and operating systems, and ServiceNow. The ideal candidate will also have great attention to detail and will be comfortable working in high pressure situations in a fast-paced environment.
Our goal is to make sure that our customers have an amazing technology experience and that they have everything they need to be successful.
Job Duties and Responsibilities:
Minimum REQUIRED Knowledge, Skills, and Abilities :
What you can look forward to as an Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! .
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at .
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