Location
Chennai | India
Job description
Purpose- To support PSP programme by tele counseling the PSP enrolled patients as per the PSP Programme.
Requirements-
- Graduation in preferably from Science background.
- Past experience preferred
- Should be fluent in Tamil, Telugu and English.
Job profile-
- Responsible for the Follow up of enrolled patients via telephonic call counseling as per the structure of the program.(reference section 4.15 fig 2)
- Sharing essential information as per the call objective defined with the help of Script guidelines. (Annexure 21)
- Carefully listening to the concerns and difficulties faced by the patient
- Emphasizing the importance of compliance to therapy suggested by the treating physician
- Timely follow-up with patients to assess adherence to doctors' Rx and accurate reporting post every call.
Reporting - Ensure collection of complete and reliable data
- Ensure 100% updation of database of all new and follow up patients
- Timely reporting of data
- Maintaining complete data confidentiality
Co-ordination - Co ordination with the local teams to channelize the patient leads directly reaching the regional registered published number.
- Coordination with the team for compilation of team documents
- Drop out analysis on monthly basis
Pharmacovigilance and PTC :
- Report all Adverse [HIDDEN TEXT] within 1 working day from first awareness
- Counsellor will follow-up with doctor for the causality assessment (related/non-related to the product) for all serious and death cases.
- Supporting the Quality Manger in 10% call checks for regional language calls
Report all PTC to [HIDDEN TEXT] within 1 working day.
Job tags
Salary
