Location
Chennai | India
Job description
Job Purpose
The Systems and Storage Engineer will be responsible for the build out, maintenance, and incident resolution of our rapidly expanding infrastructure. He/She will be involved in ensuring the reliability, availability and performance of IT Systems and Storage Solutions. He/She will be part of a talented team of engineers that demonstrate superb technical competency and impressive work ethic to deliver mission critical infrastructure, while ensuring the highest levels of availability, performance, and security.
Duties and Responsibilities
- Planning and implementing storage solutions such as SAN, NAS, and object storage to meet organization needs.
- Provision and allocate Storage to Server assets including assignment of RAID level, LUN, and VOLUME configuration.
- Perform tasks related to storage provisioning and host integration.
- Responsible for overall Storage Administration, including periodic maintenance, monitoring and daily support of enterprise storage Infrastructure on both On-Prem and Cloud Environment.
- Performs ongoing storage capacity management.
- Proactively manages storage firmware and operating system levels to ensure vendor and security team's recommended versions and patches are applied.
- Responsible for performance, availability, and scalability of the storage infrastructure.
- Performs and supports problem resolution efforts for storage performance, ACL, and other concerns across multi-vendor, multi-data center Storage Infrastructure.
- Perform Technical evaluation of product and systems related to Storage Infrastructure and Business Continuity solutions.
- Administration and optimization of VMware hosts and virtualized servers.
- Responsible for the general health, security, and ongoing upgrades and improvements of Active Directory, including GPO, DNS, etc.
- Optimize the system performance, scale up/down using Auto scaling and load balancing services.
- Responsible for planning future requirements, trends and changes to meet existing and future business demands.
- Document and review Operating Procedure Document, and update IaaC in a hybrid cloud infrastructure model.
- Administer Microsoft Windows servers to ensure secure, streamlined baseline templates, optimized performance, and troubleshoot issues as needed from the physical layer through the software tier.
- Support physical server hardware from various vendors either in-person or through out-of-band access technologies.
- Manage server infrastructure tools such as patching, antivirus products, backup, and vulnerability scanning. Experience with endpoint management tools (RMM/UEM) preferred.
- Materially contribute to multiple concurrent projects with various development and product groups.
- Clearly document the design, maintenance, and support procedures for routine tasks to leverage IT Support Staff
- Provide support for mission-critical systems to ensure smooth business operations and act as an escalation point for Support Technician staff.
- Research and evaluate new technologies to improve existing infrastructure.
- Participate in a 24x5 on-call support rotation and off-hours maintenance windows.
- Assist in maintaining, documenting, and improving upon Disaster Recovery and Business Continuity Plans
- Support application and environmental issues associated with the server network with appropriate system logs.
- Contribute to long term design strategy and roadmap, server architecture, establishment of engineering standards and best practice guides.
- Manage Azure AD, MFA and security groups.
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.
Qualifications
- Bachelor's degree in related field, equivalent work experience
- Minimum 8+ years of experience in server, storage, and VMWare farm.
- Hands-on, VMware experience in an enterprise environment with the ability to dive into VMware logs and the CLI interfaces to pro-actively optimize and troubleshoot.
- Experience implementing server hardware and managing NAS/SAN technology.
- Experience in Enterprise Storage infrastructure (EMC, Unity XT, HPE StorageWorks, Synology,NETAPP, etc.)
- Experience in configuring and managing cloud storage services such as Amazon S3, EBS, EFS, Azure Blob Storage, etc.
- Proficiency in configuring and managing storage arrays, switches and protocols (e.g., Fibre Channel, FCoE, iSCSI, NFS, DFS, SMB/CIFS)
- Familiarity with backup and disaster recovery solutions and best practices.
- Experience with Microsoft Windows Operating System supporting IIS, SQL server, and other applications. Should be able to demonstrate how to use a memory dump for troubleshooting.
- Industry certification(s) such as AWS, VMware VCP, Microsoft MCSA or MCSE.
- Exceptional Customer Service and communication skills, both verbal and written with the ability to effectively and efficiently present technical information
- Strong analytical, logical thinking and problem-solving skills
Skills
- Strong experience of VMware ESX with the ability to demonstrate proficiency across installation, patching, customization, capacity management, advanced troubleshooting, and maintenance of vSphereESXi, vCenter, vMotion and other components within VMware.
- Expert knowledge of Microsoft Windows Server Operating Systems in an enterprise environment with hands-on experience using native and third-party tools to investigate issues.
- Significant experience with endpoint management tools (RMM/UEM) preferred.
- Significant experience implementing and troubleshooting Active Directory, DNS, DHCP, and Group Policy.
- Experience in managing Storage or Datastore Cluster environment.
- Significant experience in configuring and maintaining storage arrays, switches, and storage management software.
- Significant experience in implementing data migration to transfer data from on-premises systems to the cloud.
- Experience in managing Azure AD, on-prem AD on multiple domains.
- Experience in AWS cloud infrastructure services, Azure AD, MS365 product suite - Exchange, Intune, MS Defender, MSDATP.
- Experience in CI/CD tools, Jenkins, Atlassian-Jira or similar tools.
- Knowledge of Powershell scripting
- Experience in Troubleshooting Hardware related issues and a strong understanding of SAN technology
- Experience monitoring server and application performance and availability utilizing monitoring tools such as PRTG.
- Must work well with a geographically disperse team. Seeking collaborative team players willing to both learn from as well as train others as the situation dictates.
- Experience with Microsoft 365 suite is a plus
Working Conditions
- Ability to work a flexible schedule and weekends as needed
- Participate in 24 x 5 on-call responsibilities as needed
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
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