Title: Senior Analyst Email Infrastructure
Location
Thane | India
Job description
Title:
Senior Analyst Email Infrastructure
Requisition ID:
5588
Location:
Thane, MH, IN, 400604
Business Unit / Group Function:
Information Technology
Work Arrangement:
Partially remote
Level of Experience:
Middle management
If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it!
Job Highlights
- Accountable for Global Collaboration email Services
- Steering service provider to ensure services are operating as designed and agreed in SOW.
- Design, improve and implement the LXS standard processes.
- Streamline existing processes and systems to ensure smooth functioning of collaboration platforms.
- Define Continuous Improvement framework - Identify, Initiate and Implement improvements for services to best optimization of resources and as per best practices.
- Maintain service stability and quality, Initiate remedial or improvement actions.
- Ensure Service Management processes are followed.
- eg. Service Operations, Capacity Management (Availability), Configuration Management, Information Security Management, Complaint & Escalation Management."
Requirements
Graduate with 8+ years of experience in Collaboration & Email Infrastructure Services, Client servicing, Service management and service Operations.
Certified for ITIL.
5 - 10 years
Contract type: Regular
What we offer you
- Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
- Comprehensive Benefits: We provide a mixture of various benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .
Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Join the LANXESS team!
Job tags
Salary
