Oracle
Location
Bangalore | India
Job description
Job Title : Senior Technical Support Engineer - Red Hat Linux Job Location : Bengaluru Exp Range : 3-7 years
We are looking for candidates having hands on troubleshooting experience on Core Linux preferably on Redhat or Oracle Linux Job Description : This position is for customer support of Oracle Linux and its components. The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with customers, other support teams and developers. The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers. The position requires working on a 24/7 shift pattern on a rotational schedule as well as covering weekends/public holidays. Work location is Bengaluru, India. Required and desired skills include · Excellent knowledge of the Linux OS internals. · Support knowledge of different flavors of Linux like Oracle Linux, RHEL ,CentOS and SUSE is an added advantage. · Experience in managing and troubleshooting Linux servers in a production environment. · Excellent system-level debugging skills and experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc). · Experience with Virtualization and Clustering technologies. · Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage. · Experience working on OpenStack technologies is a plus. · Basic knowledge of various Cloud technologies. · Strong analytical and troubleshooting skills. · Excellent spoken and written English communications skills. · Good customer interaction skills. · Customer focused with a pro-active and responsive approach. Responsibilities : As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.Job tags
Salary
