Novatr (previously Oneistox)
Location
Gurgaon | India
Job description
As a Customer Experience Associate at Novatr, you will play a pivotal role in ensuring an unparalleled level of customer satisfaction. You will be the face of our brand, interacting with customers and providing support to ensure their journey with Novatr is seamless and enjoyable.
Responsibilities: Customer Interaction: Engage with customers via various communication channels, including phone, email, and chat. Provide prompt, friendly, and accurate responses to customer inquiries, concerns, and feedback. Build strong relationships with customers by understanding their needs and offering personalized solutions. Problem Resolution: Investigate and resolve customer issues efficiently, demonstrating a commitment to solving problems and ensuring a positive customer experience. Collaborate with internal teams to address and escalate complex customer concerns, ensuring timely resolution. Product Knowledge: Develop and maintain in-depth knowledge of Novatr's products/services to assist customers effectively. Stay informed about product updates, promotions, and industry trends to provide informed assistance to customers. Feedback Collection: Actively seek and collect customer feedback to identify areas for improvement and contribute to the enhancement of our products and services. Provide valuable insights to the product development and marketing teams based on customer interactions. Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and resolutions. Generate regular reports on customer inquiries, feedback trends, and satisfaction levels for management review. Qualifications: Previous experience in customer service or a related field is preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Ability to work collaboratively in a team-oriented environment. Proficiency in using customer service software and tools.Job tags
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