Customer Support Executive
Hunarstreet Technologies Pvt. Ltd.
Location
Mumbai | India
Job description
Job Description
JOB TITLE:- Customer Support Executive PURPOSE OF THE ROLE/JOB:- To increase customer lifetime value and ensure customer delight. IMPORTANT JOB FUNCTIONS:-- Resolve customer complaints and provide knowledgeable answers to customer queries
- Assist clients on offline and online orders, deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client. Maintain and update regular client correspondence
- Review purchase orders and shipments prior to dispatch. Coordinate and track the delivery logistic channels
- Co-ordinate with Vendors to get required procurements and marketing collaterals on given TAT
- Work with internal and external teams to ensure smooth and timely operations
- Maintaining and analysing weekly/ monthly/ quarterly/ yearly customer database
- Provide complete end-to-end resolution to customer issues
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and
encourages community members to act
- Uploading, editing, scheduling and managing ecommerce website content, services & operations.
REPORTING RELATIONSHIPS:- REPORT TO:- Marketing Head REPORTED BY:- NA REQUIRED QUALIFICATIONS:- Graduation
SPECIALISED SKILL SETS:- Communication Skills
Content Management
Problem Solving Skills
Ms Office especially excel and word
Spoken and written English
REQUIRED EXPERIENCE:-2 To 3 Years Of Experience Skills: html,follow-up,purchase orders,customer complaints,ms office,end-to-end resolution,after-sales service issues,uploading, editing, scheduling and managing ecommerce website content
Job tags
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