Airtel Payments Bank
Location
Gurgaon | India
Job description
Data Analytics & Strategy
We are seeking a passionate and strategic individual to join our Customer Experience (CX) team as a Data analytics & strategist Professional. In this role, you will be responsible for developing and implementing strategies to improve the overall customer experience across all touchpoints. You will work closely with various teams across the organization to ensure that our customers have a positive and seamless experience with our bank. Develop and implement a comprehensive CX strategy Analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey Ensuring consistent and positive customer interactions across all touchpoints Collaborating with cross-functional teams to enhance customer satisfaction Worked on Big data sets and automation of different reports/dashboards Monitoring customer metrics and reporting on CX performance Should have a knowledge on creating presentation slides for management reviewsJob tags
Salary
