Customer Service Representative

Location

India | India

Job description

• We are looking for a customer-oriented, experienced and motivated Customer Service Representative to join our marketing team
• If you love helping people and are customer-centric, we want to meet you
• As a Customer Service Representative you have to be able to put yourself in the customers shoes and remain helpful, patient, positive and cheerful

Skills and Requirements

• Graduates in any discipline.
• Min 1 year of customer service experience, Fresher s are also considered
• Demonstrated ability to provide outstanding customer service
• Customer-centric
• Excellent command of MS Office and CRM software
• Result-driven
• Focus on quality and attention to detail
• Good time-management skills

Roles and Responsibilities

• Managing large volume of customer calls
• Stay friendly and helpful
• Resolve questions and service issues for customers via phone, email and text
• Determine opportunities for new sales
• Sell products to established customers through up-selling and cross-selling
• Identify and act as a company ambassador at all times

Job tags

Salary