QUESS
Location
Bangalore | India
Job description
Job Title : Desktop Support EngineerExperience : 1-4 yearsSkills :- Proficient in PC hardware troubleshooting and maintenance.- Strong understanding of networking concepts.- Experience with ServiceNow tools for incident management and ticketing.- Familiarity with the ITIL platform for IT service management.Job Description :- We are seeking a Desktop Support Engineer with 1 to 4 years of experience to join our IT team.- The ideal candidate will have a solid understanding of PC hardware, troubleshooting techniques, networking fundamentals, and experience working with service management tools such as ServiceNow.- Additionally, familiarity with the ITIL platform for IT service management is preferred.- The successful candidate will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of desktop systems within the organization.Responsibilities:- Provide technical support to end-users regarding PC hardware, software, and networking issues.- Install, configure, and maintain desktop hardware and software components.- Troubleshoot and resolve hardware and software issues in a timely manner.- Diagnose and resolve network connectivity problems.- Manage and prioritize support tickets using ServiceNow tools.- Collaborate with other IT teams to escalate and resolve complex technical issues.- Ensure compliance with IT policies, procedures, and security standards.- Document and maintain accurate records of support activities and resolutions.- Assist with the implementation of IT projects and initiatives as needed.- Provide training and guidance to end-users on IT-related topics.Requirements :- Bachelor's degree in Information Technology, Computer Science, or related field.- 1-4 years of experience in desktop support or a related role.- Strong knowledge of PC hardware components and troubleshooting techniques.- Understanding of networking concepts such as TCP/IP, DNS, DHCP, etc.- Experience working with service management tools such as ServiceNow.- Familiarity with the ITIL framework for IT service management.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team in a fast-paced environment.- Strong problem-solving and analytical skills.- Flexibility to work outside regular business hours as needed.Preferred Qualifications :- Certification in desktop support or related field (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).- Experience with remote desktop support tools.- Familiarity with endpoint security tools and protocols.- Knowledge of mobile device management (MDM) solutions.- Experience with system imaging and deployment tools (e.g. , Microsoft SCCM, MDT). (ref:hirist.tech)
Job tags
Salary
