Job Title : Avaya
Location : Hyd / Pune
Experience : 8- 12 Years
Mandatory/Primary Skills :
Must have Strong experience and knowledge in design, solutioning and supporting Avaya , Ring Central, Avaya Novel Vox application and servers. Experience in supporting Cloud Based Contact Center Technology like Five9, RingCentral will be preferred.
Job Description :
'Primary Skills – Strong experience and knowledge in design, solutioning and supporting Avaya , Ring Central, Avaya NovelVox application and servers. Experience in supporting Cloud Based Contact Center Technology like Five9, RingCentral will be preferred
Additional Required Skills:
- Should have strong networking knowledge and should closely working with internal and external support teams.
- Strong knowledge and troubleshooting skills on Wi-Fi issues.
- Excellent verbal and written communication skills. High-quality customer service skills
- Must be a self-driven, and able to manage multiple deadlines in a fast-paced environment.
Roles and Responsibilities : - Configure and support Avaya Communication Manager
- Configure and support Avaya Workplace
- Configure and support Avaya System Manager
- Setup and support Avaya IP Office, Avaya Workforce Management and Teleopti
- Configure and support RingCentral, Avaya NovelVox/CTI integration tool.
- Experience in supporting Cloud Based Contact Center Technology like Five9, RingCentral will be preferred.
- Familiar with Salesforce CRM
- Familiar with troubleshooting SIP environment
- Strong in troubleshooting Wi-Fi issues
- Familiar with utilizing ITSM Tool Service Now
- Supporting telephony incidents and tasks
- Network knowledge related to all aspects to telephone services (DHCP, VLANS, Switching, Routing)
- Perform routine system maintenance on all voice infrastructure components.
- Executing Policy and procedures that govern the management and maintenance of all deployed telecom services.
- Execution of work - daily ticket work, project work, architecture work with consistent, expected results.
- Partnering with Vendor teams in terms of triage, enhancements, and upgrades
- Diagnose and troubleshoot complex issues between carriers and localized telephony equipment, including managing communication regarding outages or issues.
- Identify trending in call patterns, call results and assist Operations Leadership with optimizing performance through meaningful analysis and recommendations.
Provide support during UK shift and on-call support during weekend'
