Location
Mumbai | India
Job description
BE (Comp., Electronic, TC preferred). OEM / Industry certification for security technologies. Exception is OK for really good candidate with lot of hands experience in team management at large customers.
Technology - Security domain knowledge. Hands on experience in 1 / 2 security technologies (ex. Network, cloud security etc.). Breadth of knowledge on cloud and physical infrastructure
Experience
15 20 years total exp. With minimum 5+ years hands-on in project delivery, minimum 5 years team lead or manager. Exposure to large/complex service project delivery. Participation in all critical corporate decision making for service delivery and enhancement
Critical Success Factors
- SLA Management for all service projects
- Services / Delivery PL management
- Leading all SaaS and MSS delivery worldwide
- Set and manage S.M.A.R.T. goals for teams around quality customer delivery
What you bring to the Job
- Security domain knowledge products or service delivery
- Hands on experience in Project Management / execution
- Client visits and face to face client management and interactions
- Team management experience (level 1 Direct and level 2 indirect)
- Security technology knowledge
- Large customer engagement / management
Broad Role
- Client Engagement and Management
- Setting team goals for delivery
- Team augmentation, skills management, development
- Performance Review and Management
- Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc.
- Conduct scheduled review with customer stakeholders on delivery value creation
- Conduct regular internal team reviews
- Develop templates for automation of repeatable tasks
- Input of tools for service management and delivery measurement
Accountabilities
- Client success and SLA delivery
- Lifetime customer value creation (rev continuity)
- Skill development for employees
- Employee retention strategy
- Daily / weekly / monthly review, dashboards with customers through the team / direct
- Escalation Management
Broad Job Role
- Independent charge of department affairs
- PL ownership with budgets
- Tools and processes for success
- HR partners for talent, performance and skills management
- Advisor, consultant support for day to day management
- Direct reporting and directions from CEO
Job tags
Salary
