Customer Support Representative | Hospitality
Location
Jaipur | India
Job description
Job title: Reservations Executive
Location: Jaipur, Rajasthan Industry: Travel, Tourism and Hotel Industry Experience: 0-1 Year Roles And Responsibilities - Process all reservation requests, changes, and cancellations received by phone, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations
- Help guests to identify their ideal travel plans based on their interests and requirements.
- Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc.
- Provide end-to-end service while organizing a trip from reserving the accommodation, and creating the itinerary.
- Provide all relevant and essential information to the Guests regarding their travel.
- Sell the appropriate experience to the Guests.
- Negotiate any customizations or modifications requested and accommodate to the best level possible.
- Resolve any problem that arises regarding the trip for the Guests.
- Regularly update a database containing Guest details and their travel information.
- Take advances/refunds from/to the guests against the bookings done.
- Regularly maintain a good relationship with our guests.
Qualifications - Very Good Communication Skills
- Must be comfortable working in Rotational Shifts
Perks - Paid Sick leaves adhering T&C
- Special discount at company products
- ESI
- Incentives
Job tags
Salary
