Social Media Escalation - MALE
Location
Malad, Konkan, Maharashtra | India
Job description
Job Overview
We are looking for a Social Media Escalation Specialist to join our team . As a Social Media Escalation Specialist, you will be responsible for handling escalated customer issues and complaints on various social media platforms. This is a full-time position based in Malad, Maharashtra, India. The ideal candidate should have at least 6 month of relevant experience in social media management and customer care.
Qualifications and Skills
- 1 to 3 years of experience in social media management and customer care.
- Strong knowledge of social media platforms and their features.
- Excellent written and verbal communication skills.
- Ability to handle difficult customer situations with empathy and professionalism.
- Experience in email and written correspondence.
- Strong problem-solving and decision-making skills.
- Attention to detail and ability to multitask.
- Ability to work effectively in a team environment.
Roles and Responsibilities
- Handle escalated customer issues and complaints on social media platforms.
- Respond to customer inquiries and provide timely resolutions.
- Collaborate with internal teams to address customer concerns and improve customer satisfaction.
- Monitor social media channels for mentions of the company and engage in relevant conversations.
- Stay up-to-date with social media trends and best practices to optimize customer engagement.
- Maintain a professional and positive online presence to represent the company effectively.
- Generate reports on customer feedback and trends for management review.
- Identify areas for improvement in customer service processes and suggest strategies to enhance the customer experience.
Job tags
Salary
Rs 20000 - Rs 30000 per month
