Customer relationship manager

Location

Indore | India

Job description

Job Brief

We are currently looking to hire a CRM Manager to join our company and implement improvements to the CRM processes, propose methods to acquire & retain customers. As a 'Customer Relationship Manager' you will constantly identify opportunities to grow the customer base and build positive relationships with new clients. 

Job Description:

• Maintaining relationships & to coordinate with existing and new clients.
• Generating reports for Upper level managers.
• Maintaining a database of customers for follow up.
• Taking customer complaints to upper management when necessary.
• Helps in developing new products, services and promotions based on customer preferences.
• Meeting with managers in the organization to plan strategically.
• Understanding key customer individual needs and addressing them.
• Suggesting new methods to address customers' needs.
• Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.

Key Requirements:

• You have a Masters or Bachelors degree in Sales, Marketing, Business Administration or related field.
• CRM/SAP Based Working Preferred.
• Strong interpersonal and active listening skills.
• Negotiation Skills.
• Keen interest in business analytics.
• Knowledge of Tally is preferred.
• Must have good computer skills. ( Microsoft office)
• Strong hold on MS-excel/Google Sheet should be comfortable in working with formulas.

Preference: 

• Fresher or Experience both can apply (Experience in Sales, Customer services, Relationship manager).
• Freshers will be required to go through a 1 month training period.
• Male & female both candidates can apply. 
• No. of Vacancy: 2
• Working Hours- 10:00 am -8:00 pm.

Job tags

Salary