As a Branch Manager in the loan sector, you will be responsible for overseeing the daily operations of the branch, ensuring the delivery of exceptional customer service, and driving business growth.
You will manage a team of loan officers and support staff, while also maintaining compliance with regulatory requirements and company policies.
Your role will involve developing and implementing strategies to achieve sales targets, managing loan portfolios, and fostering relationships with clients and stakeholders.
Requirements
Leadership: Provide effective leadership to the branch team, including loan officers and support staff, to achieve performance targets and deliver excellent customer service.
Sales and Business Development: Develop and execute strategies to drive loan sales and expand the branchs customer base. Identify opportunities for business growth and implement initiatives to capitalize on them.
Customer Service: Ensure that all customer inquiries and concerns are addressed promptly and professionally. Monitor customer feedback and implement improvements to enhance the overall customer experience.
Loan Portfolio Management: Manage the branchs loan portfolio effectively, including loan origination, underwriting, and collection activities. Monitor portfolio performance, identify risks, and take appropriate actions to mitigate them.
Compliance: Ensure compliance with all relevant laws, regulations, and company policies governing loan operations. Implement controls and procedures to minimize risks and maintain regulatory compliance.
Staff Development: Coach and mentor branch staff to enhance their skills and capabilities. Provide ongoing training and support to ensure that employees are equipped to perform their roles effectively.
Performance Management: Set performance targets for branch staff and regularly monitor their performance against these targets. Provide feedback and support to help employees meet their goals and develop their careers.
Relationship Management: Build and maintain strong relationships with clients, referral partners, and other stakeholders. Represent the branch at industry events and networking functions to promote the companys services and expand its presence in the market.
Reporting: Prepare and submit regular reports on branch performance, including sales metrics, loan portfolio quality, and customer satisfaction levels. Analyze data to identify trends and opportunities for improvement.
