Data Operations role at Consilio requires deep understanding of file structures and forensic images to ingest electronic data into our proprietary processing platform
The role also requires basic data system-based troubleshooting
This job profile also demands knowledge of the E-discovery project lifecycle with a focus on supporting document review
Responsibilities
Ensure Operations activity progresses as scheduled and required for the eDiscovery projects.
Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift.
Support managers by providing project status and issue reporting as required.
Provide regular project status and issues updates to Operations management team (Global).
Delegate tasks across Operations shifts as required to maintain consistent level of service.
Perform duties of a shift lead from time to time including proactive queue management, quality control resource management.
Modify and execute complex SQL queries and data file management task.
Track and record project workflow and milestones as required.
Use various ESI discovery data processing platforms to extract text and metadata from electronic documents.
Use multiple products techniques to handle issues with electronic documents tiffing/imaging processes.
Troubleshoot issues that may occur during data loading into hosting platform for review.
Support Project Management by assisting with document searching and tagging in hosted database.
Determine the most effective and efficient way to complete tasks and meet client expectations with available resources.
Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering.
Perform quality control of work product including production QCs, metadata population checks etc.
Provide formal classroom-based training to other team members on E-discovery applications and concepts.
Participate in regular policy and procedure review meetings with other team members.
Assist Operations management with various administrative tasks (e.g., scheduling).
Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency.
Assist Operations management with planning and documentation of Operations policy and processes.
Conduct and participate in knowledge sharing sessions organized by Operations team from time to time.
Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc.
Manage the day-to-day operations (Data Loading to Productions) of the data operations function for Relativity.
Qualifications
Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
4-7 years of related E-Discovery or strong database/scripting experience.
Hands-On experience with Nuix and Relativity.
Experience working under tight deadlines in fast-paced data production environment.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office).
Knowledge of general database, networking, and file-systems concepts.
Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office.
Ability to perform troubleshooting and learn customized proprietary software.
Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)
E-discovery products certifications are an added advantage.
Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)
Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals.
