Application Support Engineer
The Depository Trust & Clearing Corporation (DTCC)
Location
Chennai | India
Job description
Are you ready to make an impact at DTCC Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role :
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. the Application Support Engineer role will be responsible for providing technical support of all the application. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.
Your Responsibilities - Support organization applications by providing monitoring, application, and system support for organization production application services client facing environments.
- Provide 24x7 support for event monitoring, incident triage and escalation.
- Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage.
- Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
- Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
- Client support team engagement to assist with application related incidents, client testing and integrations
- Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting.
- Access administration for application access to organization production application services
- Support management of resources that are involved in maintaining the host operating system on UNIX, VMware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
Qualification: - Minimum of 3 years of related experience
- Bachelor's degree preferred or equivalent experience.
Talent Needed for Success: -- API Technologies – Google Apigee, Rest API, JSON, JWT, OAuth
- Open source Technologies – Casandra, Zookeeper, Postgres, PostgresSQL, OpenLDAP, Qpid
- Middleware application administration/Support - WebSphere, Apache, Tomcat, MQ
- Platform – Red hat Linux, Windows
- Knowledge on Java technologies, AWS cloud, Clustering, Load balancing, Autosys, SSO, SAML
Actual salary is determined based on the role, location, individual experience, skills, and other considerations. we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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