Auburn Digital Solutions
Location
Delhi | India
Job description
Auburn Digital Solutions is looking for Tech Client Servicing Executive to join our dynamic team and embark on a rewarding career journey
Client Relationship Management : Building and maintaining strong relationships with clients by understanding their needs, addressing concerns, and providing exceptional customer service. Serving as the main point of contact for clients and ensuring their satisfaction with the company's products or services.
Understanding Technology Solutions : Developing a deep understanding of the company's technology products, services, and solutions to effectively communicate their value propositions to clients. Keeping abreast of industry trends and emerging technologies to offer relevant recommendations and insights to clients.
Account Management : Managing client accounts, including onboarding new clients, developing account plans, and identifying opportunities for upselling or cross-selling additional products or services. Monitoring client accounts for renewal opportunities and proactively addressing any issues or challenges that may arise.
Technical Support and Troubleshooting : Providing technical support and assistance to clients regarding product implementation, configuration, and troubleshooting. Collaborating with internal technical teams to resolve client issues in a timely manner and ensure a positive customer experience.
Client Training and Education : Conducting client training sessions, workshops, and webinars to educate clients on the features, functionalities, and best practices associated with the company's technology solutions. Empowering clients to maximize the value of their investments and achieve their business objectives.
Sales Support : Collaborating with the sales team to identify prospective clients, develop tailored proposals or presentations, and participate in client meetings or demonstrations. Providing input and feedback to sales and marketing teams based on client interactions and market insights.
Job tags
Salary
