Changeleaders.in
Location
Secunderabad | India
Job description
ROLE RESPONSIBILITIES ¿ Strive to deliver technology and products within the roadmap on schedule and with the highest quality. ¿ Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance. ¿ Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis. ¿ Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team. ¿ Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management. ¿ Partner with the Engineering teams to develop solutions. ¿ Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance. ¿ Develop automated solutions for deploying software packages, application patches/updates and workstation images. ¿ Engineer and support multiple Windows desktop images. ¿ Manage the entire lifecycle of our global standard desktop and laptop models. ¿ Maintain desktop images and modify SCCM task sequences as needed. ¿ Monitor and address alerts from desktops using CyberArk. ¿ Manage and support PXE environment ¿ 1E products. ¿ Provide level 3 support for escalated end user issues. ¿ Manage Microsoft and 3rd party patch deployments. ¿ Package, test, and deploy new applications, as needed. ¿ Collaborate with the team within objectives for the End User Computing environment. ¿ Maintain and expand existing Knowledge Base. ¿ Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services. TECHNICAL QUALIFICATIONS ¿ Possess desktop support experience in an enterprise environment. ¿ Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies. ¿ Experience developing and testing software packages using Install shield, or equivalent. ¿ Skills managing a CDI environment (Azure Virtual Desktop preferred). ¿ Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation. ¿ Expert level experience within End Point Protection Engineering. ¿ Experience managing desktop environment using Microsoft Intune. ¿ 5 years¿ experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM. ¿ Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application based updates. ¿ Basic Database Administration experience, particularly in SQL Server. GENERAL QUALIFICATIONS ¿ Proficient communication skills, both written and verbal. ¿ Possess sound organization skills. ¿ Candidate is motivated to learn and grow professionally. ¿ 5 years¿ experience as a system engineer. EDUCATION REQUIREMENTS ¿ Bachelor¿s degree from an accredited college or university.
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