Location
Mumbai | India
Job description
Work within a Network Operations Center environment focusing on the following tasks:
- Proactive monitoring of all Network elements, leveraging monitoring tools such as Solarwinds and Live Action.
- Opening incidents and taking action when issues are identified.
- Actions taken would be but are not limited to:
- Support incident bridges working with stakeholders
- Perform basic trouble shooting tasks, power verification, alarm reviews, log reviews initial assessment.
- Work with Telecom Service Providers to resolve escalated circuit problems to resolution
- Work with OEM partners such as Cisco, Checkpoint and F5 to resolve incidents related to the products.
- Work with internal IT, Operations groups and leadership to drive fix actions to restore services.
In addition to incident support the NOC Analyst will be responsible for: - Manage P3 to P5 service requests, assign Project and Operation tickets to the respective vertical engineer and follow up for closure.
- Document reason for outage.
- Planning and performing upgrades to firmware and IOS.
- Remediate security vulnerabilities identified through audit findings and network scans.
- Perform Capacity Management reviews and report on bandwidth utilization.
Other Duties As Assigned - Other functions in support the business along with administrative functions not performed on a consistent basis.
Typical Qualifications : (education, experience, knowledge, skills and abilities typically needed to perform this job)
Education Education (if beyond High School or equivalent) :
- Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
- R elated experience with relevant technology certifications
Experience Target (in this job or a related function/field) :
- 3 - 4 years of experience in Network and/or Network Security
Skills : (identify essential skills required, and identify additional skills that enable success in performing this job)
- Excellent English written and verbal communication skills with specific focus on technical and operational documentation
- Strong interpersonal and problem solving skills
- Excellent customer service, analytical and organizational skills
- Willing to work in 24x7 rotational shift
- Ability to take initiatives for individual projects as well as work in a team environment
Knowledge/Abilities : (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
- Knowledge and Technical experience in CISCO L3 and L2 switches.
- Knowledge and Technical Expertise with Routing & Switching Protocol.
- Basic knowledge of Network Security products such Cisco Firewall and Checkpoint
- Basic Knowledge in MPLS and VPN networks .
Special Certifications (if appropriate--identify if required to perform the job or just preferred):
Industry certifications (can be used in place of a university degree)
- Cisco certifications – CCNA Cisco Certified Network Associate or CCNP Cisco Certified Network Professional
- Check Point Certifications – CCSA, CCSE, CCSM, etc
- F5 – Admin, Technical Professional, Certified Specialist
Travel Required (typical % of time, scope of travel (in country, international), transportation mode, special issues) :
Not Applicable for this position (NA)
Other : (if appropriate, list anything especially challenging or unique about this position that is needed to be successful in performing this job that is not covered in other areas above.
Job tags
Salary
