Mphasis
Location
Mumbai | India
Job description
Who are we looking for
A mid-senior level EUSS lead to manage a shared delivery of upto L2 support. The Individual should be a technology enthusiast, experienced stakeholder management with exposure to Remote Desktop Support on Virtual Desktops, Win 10 and O365 related environment, Identity & Access Management, Service Catalogue creation for zero touch request fulfillment and Identifying transformation potential across EUSS domains.
Technical Skills:
Good experience in providing technical support on various M365 features & concepts
Good experience/Knowledge providing support to modern end point environments (VDI/Cloud, etc)
Good troubleshooting skills in various versions of O365 at the user level as a first level resolution
Good troubleshooting and administration skills in MS Teams/OneDrive at the user level
Good troubleshooting on Windows 10 OS & the applications
Previous experience in supporting remote Desktop & O365 Infra support
Knowledge of Active Directory concepts preferred
Process Skills:
Excellent Analysis and Documentation skills
Incident, Request and Problem Management Skills
Sound ITIL knowledge
Operations Management
SLA Management
Performance Management
Capacity Management
Behavioral Skills :
Effective Business Communication
Coaching for Success
Resolve technical issues of projects
Business Acumen
Create a learning culture
Channeling Innovation
Intelligent Risk-Taking
Managerial Courage
Motivating Others
Championing Change
Identify and Build Talent
Managing Stress
Relating to others
Influencing others
Insight into customer s mindset
Solution based approach
Personal credibility
Self-Development
Follow Through
Organization Agility
Recognize Efforts
Qualification:
At least 2-4 years of work experience in supporting Win 10 Remote desktop & O365
Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Preferred certifications on the below
o Win 10 - MD-100
o O365 . MS-100 , MS -500
o ITIL
Job tags
Salary
