IT Professional (Desktop/Laptop support, Hardware issues, Gurgaon)

Location

Gurgaon | India

Job description

Job ID: 183932  
Required Travel : Minimal  
Managerial - No  
Location: :India- Gurgaon (Amdocs Site) 

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at 

In one sentence

Provide support to Amdocs internal users for IT related support

What will your job look like?

Knowledge to support various Desktop and Laptop models available in Amdocs
Image Amdocs Laptops and desktops with the Amdocs image
Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
Knowledge to support windows related issues escalated by Remote Support
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA
Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
Support meeting/conference room IT infrastructure
Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
Need to be on call after office hours and during weekends for any major disruptions in IT Service
Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
Collaborate effectively and closely with end users, IT stakeholders

Required Skills/Domain Knowledge

• Must have minimum 2 years of technical support experience
• Excellent communication skills
• Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
• Excellent knowledge of PC & laptop hardware

All you need is...

Preferred Skills/ Domain Knowledge

• Windows System Administration. (Windows 7, Windows 10)
• PC/Laptop support
• Hardware knowledge of laptop, Desktop, printer
• Good knowledge of MS suite of products like MS 365
• Excel knowledge for reporting.

Behavioral Skills

• Required Behavioral Competencies

• Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
• Good collaboration skills to achieve the stated objectives
• Excellent English communication skills
• Patient with customers
• Have an ownership mentality to resolve issues on own or with the help of others
• Be a self-starter and the work minimal remote assistance
• Come up with ideas, solutions to implement new services to enhance customer satisfaction

Job tags

Salary