Nikharv Consultancy
Location
Ahmedabad | India
Job description
Rolls and Responsibilities
- Associate will be responsible for handling incoming and outbound calls from customers/Patients. - Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format. - Responsible to book the doctor appointments on a web portal. - Handle all the complaints of customers and pacify them. - Taking follow-ups from management for the complaints and feedback closure.Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are: 1. Good communications skills 2. Ability to listen proactively 3. Problem solving skills 4. Good interpersonal skills 5. Ability to handle work well and maintain quality Qualifications/Other Requirements 1. Any Graduate/Preferably Science Graduate 2. 0 to 3 years of experience in Customer Service. 3. Should be fluent in English/Gujrati & Hindi 4. Candidate should be comfortable with Rotational Shifts & Week offs (Night shifts also). - No night shifts for female. Designation: Patient Relationship Officer Benefits: - Provident fund (PF) - ESI - Paid leaves / Leave encashment Workdays per week: 6 days (Rotational week off) Process Name - Apollo Hospital International Limited Call or share CV @8509167808Job tags
Salary
