Movate
Location
Chennai | India
Job description
Designation
- Lead Experience - 3-10years in BPO voice operations is mandatory. Excellent communication / willing to work in US shift (Night shift) Work from Office. Notice period - 15 days and less. Job Responsibilities: Responsible to handle a 15-to-20-member team, Voice and or Non-Voice (International) transactions to the best of customer’s satisfaction. Drive the team to meet goals on all KRA/KPI and SLA’s. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project. Graduation is mandatory - Any Degree. Should be a team player. Ability to handle a team with individual ownership. Should be patient enough to handle any kind of queries. Good understanding of computers. Should have Basic knowledge on computer hardware peripherals, Operation Systems, Excellent Communication Skill. Enthusiasm and strong self-motivation & self-reliance. Time management skills, with a high degree of flexibility at workplace. Mail - [email protected] Call - 9677061647Job tags
Salary
