Prepares capacity/traffic studies for use or review by others.
Develops capacity reports/presentations.
Investigate and remediate network capacity related issues.
Partner cross-functionally with other Product Infrastructure teams to continuously improve and apply standards and policies relevant to operational excellence
Secondary Role Deliverables:
Excellent written and verbal communication skills.
Provide trends in data that could help improve Network performance for the business.
Team player with a desire to learn new technologies.
Self-learner and self-motivated.
Able to work with minimal supervision.
Experience working with engineering and support teams in a highly collaborative manner.
Key Accountabilities
Develop and Maintain the Capacity Management Plan, which analyses current and anticipated future Capacity requirements for customer systems and devices in each Service Tower.
Before providing a recommendation to improve Capacity, ensure that all Utilization trends are investigated and communicated with internal technical parties within to determine if Utilization can be reduced without increasing Capacity.
Diagnose and advise to customer on all Capacity related Incidents, Problems and risks related to the Services;
Process approach to systems. Ability to define repeatable processes that will enable to outcome of SPOF reporting
Essential:
Experience of working as Capacity & Availability Manager
Knowledge of all ITIL disciplines
Minimum 3 years of hands-on experience around key ITIL processes
Good understanding of IT networking concepts
Good International Customer handling skills
Good Interpersonal skills
Good organizational skills
Essential
Engineering Graduate(with specialization on Electronics & communication/Information Technology/Computer application/Relevant streams
Good Understanding of Networking, IT/Telecom processes & products
Good understanding of ITIL
Understanding of Network / IT / Telecommunication products and solution
Desired
Project management skills
Customer Service Skills
Good written and verbal communication skills English
Intra/Inter personnel skills
Critical thinking towards Problem Solving
Methodical and Logical
Self-motivated & Self-driven
Strategic relationship management with the customer and Vodafone account team Good team player
Work in a team that is spread across various locations
