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Capacity Manager


_VOIS


Location

Bangalore | India


Job description

What You'll Do

Secondary Role Deliverables:

  • Excellent written and verbal communication skills.
  • Provide trends in data that could help improve Network performance for the business.
  • Team player with a desire to learn new technologies.
  • Self-learner and self-motivated.
  • Able to work with minimal supervision.
  • Experience working with engineering and support teams in a highly collaborative manner.

Key Accountabilities

  • Develop and Maintain the Capacity Management Plan, which analyses current and anticipated future Capacity requirements for customer systems and devices in each Service Tower.
  • Before providing a recommendation to improve Capacity, ensure that all Utilization trends are investigated and communicated with internal technical parties within to determine if Utilization can be reduced without increasing Capacity.
  • Diagnose and advise to customer on all Capacity related Incidents, Problems and risks related to the Services;
  • Process approach to systems. Ability to define repeatable processes that will enable to outcome of SPOF reporting

Essential:

  • Experience of working as Capacity & Availability Manager
  • Knowledge of all ITIL disciplines
  • Minimum 3 years of hands-on experience around key ITIL processes
  • Good understanding of IT networking concepts
  • Good International Customer handling skills
  • Good Interpersonal skills
  • Good organizational skills

Essential

  • Engineering Graduate(with specialization on Electronics & communication/Information Technology/Computer application/Relevant streams
  • Good Understanding of Networking, IT/Telecom processes & products
  • Good understanding of ITIL
  • Understanding of Network / IT / Telecommunication products and solution

Desired

  • Project management skills
  • Customer Service Skills
  • Good written and verbal communication skills English
  • Intra/Inter personnel skills
  • Critical thinking towards Problem Solving
  • Methodical and Logical
  • Self-motivated & Self-driven
  • Strategic relationship management with the customer and Vodafone account team Good team player
  • Work in a team that is spread across various locations

What's In It For You

Together we can


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