Zeekers Technology Solutions Private Limited
Location
Coimbatore | India
Job description
Job Description
- Training new customer service team members
- Using customer relationship management software (CRM) to document
customer interactions
- Monitoring average call length and overall team volume
- Listening to individual calls to ensure quality
- Leading performance reviews for team members
- Creating intervention and improvement plans for team members
- Creating reports for the director of customer services.
- Suggesting new procedures to improve customer service
- Resolving escalated customer issues
- Motivating customer service team to meet goals
- SQL,Jasper Knowledge in any tool like tibco,ireports,basic erp knowledge.
Skills Communication skills,Industry knowledge,Computer skills,Time-management
skills Problem-solving skills,Adaptability,Training
Skills,SQL Knowledge,Experience In Jasper Report Designing. Experience: 2 to 5yrs Salary: 20,000 per month Location: Coimbatore Job Type: Full-time
Job tags
Salary
